MB999 Privacy Policy – Your data is completely secure

MB999 is a trusted online gaming platform offering slots, fish games, Live Casino, and Sports Betting to users in Bangladesh and beyond. We understand how valuable your personal information is, which is why privacy has been a top priority at MB999 from day one.

This Privacy Policy clearly sets out what information we collect, why we collect it, how we store it, and when it is deleted. By registering or using MB999's services, you are considered to have accepted this policy. If you disagree with any part of it, please stop using MB999's services.

• This policy applies to the mb999.my website and all associated mobile apps.
• This policy is published in both Bengali and English; in the event of any conflict, the English version shall prevail.
• We comply with all applicable international data protection laws.
• This policy was last updated in January 2026.

MB999 only collects information that is necessary for delivering services, ensuring security, and meeting legal obligations. A detailed breakdown of the data categories we collect is provided below:

• Some information may also be verified through third-party verification services.
• Sensitive data such as passwords is stored in encrypted form.
• We never collect unnecessary or excessive information.

MB999 uses your information only for the purposes it was collected for. We never misuse your data or use it beyond its intended scope. Below is a clear breakdown of all the reasons we use your information:

• Account Management: For registration, login, password reset, and account verification.
• Payment Processing: For processing deposits, completing withdrawals, and verifying transactions.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your complaints and provide assistance.
• Responsible Gaming: To identify problem gambling patterns and provide support to affected players.
• Service Improvement: To improve platform functionality and enhance the user experience.
• Legal Compliance: To comply with directives issued by regulatory authorities.
• Relevant Promotions: To send you bonus offers and promotions tailored to your preferences (with your consent).

MB999 never sells your personal information to third parties. However, limited data may be shared with trusted partners where necessary to provide our services, such as:

1. Payment Processors: Required transaction details are shared with the payment gateway or mobile banking service provider to process transactions.
2. Game Providers: Only the minimum necessary information is shared with the relevant provider for the operation of licensed game software.
3. Legal Authorities: Information may be disclosed to relevant authorities when required by court order or legal obligation.
4. Security Partners: Limited data is shared with designated partners for fraud detection and Anti-Money Laundering (AML) compliance.

MB999's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing and gaming experience.

• You can manage cookie preferences through your browser settings.
• Disabling essential cookies may cause certain features of the website to stop working.
• We do not use third-party advertising cookies.

MB999 protects your data using the highest industry-standard security technology. Our security infrastructure is regularly audited by independent third-party security experts.

1. SSL 256-bit Encryption: All data transmissions are secured with SSL 256-bit encryption. A padlock icon in your browser's address bar confirms the connection is secure.
2. Two-Factor Authentication (2FA): Enable OTP or app-based two-factor authentication when logging in to strengthen your account security.
3. Firewall & DDoS Protection: Our servers are secured with advanced firewalls and DDoS protection.
4. Encrypted Database: All sensitive data is stored in encrypted databases. Passwords are never stored in plain readable text.
5. Regular Security Audits: Independent security experts audit our entire system every year.
6. Access Controls: Only authorized personnel may access data on a need-to-know basis.

You have several important rights over your personal information at MB999. We respect these rights at all times and act promptly upon request.

• Right to Access: You have the right to know what information we hold about you.
• Right to rectification: If any of your information is inaccurate, you may request a correction at any time.
• Right to erasure: You may request deletion of your data in certain situations; however, legal obligations may prevent complete removal.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Data Portability: You may request a copy of your information in a machine-readable format.
• Right to Object: You may object to marketing communications or profiling at any time.
• Right to withdraw consent: You may withdraw any previously given consent at any time.

MB999 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the designated retention period ends, data is securely deleted or anonymized. Retention may be extended in cases of legal disputes or investigations.

MB999 is strictly for individuals aged 18 and above. We never intentionally collect data from or attempt to serve minors.

• Age verification is carried out during registration; accounts belonging to users under 18 are closed immediately.
• If we hold any data belonging to a minor, it will be deleted as soon as we become aware of it.
• If parents have any concerns, they can contact our support team and we will take prompt action.
• We are fully committed to responsible gaming and the protection of minors.

MB999 may update this Privacy Policy from time to time. Revisions may occur as our services expand, new technologies are introduced, or legal requirements change.

1. You will receive advance notice at your registered email address whenever significant changes are made.
2. The "Last Updated" date at the top of the page will always reflect the most recent revision.
3. Continued use of MB999 after any changes takes effect will be considered acceptance of the updated policy.
4. If you do not agree to the updated policy, please contact our support team to close your account.

If you have any questions, concerns, or complaints about our Privacy Policy, don't hesitate to reach out. Our team is always here to help.

• Email: [email protected] (responses are typically sent within 24 hours)
• Live Chat: Click the chat button at the bottom right of the website
• Support Hours: 24 hours a day, 7 days a week
• Language support: Support available in both Bengali and English